Refund Policy

Company Name: Duke Digital FZE LLCAddress: Business Centre, Sharjah Publishing City Free Zone, Sharjah, United Arab Emirates

Refund Policy

Refunds apply only to the service fee paid to ThailandArrival.com and do not relate to government decisions or immigration outcomes.

Refund Eligibility

A refund may be issued if:

  • The service has not yet been delivered, or
  • A technical error prevents service delivery

Non-Refundable Circumstances

Refunds will not be provided for:

  • Government refusal or entry denial
  • Incorrect information supplied by the user
  • Change of travel plans
  • Failure to meet immigration requirements

Processing Time

Approved refunds are processed to the original payment method within a reasonable timeframe.

Disclaimer

ThailandArrival.com is a private, independent assistance service operated by Duke Digital FZE LLC. We are not affiliated with the Thai government or Thai Immigration. The Thailand Digital Arrival Card is a free government form available on the official Thai Immigration website. Use of our service does not guarantee approval, entry, or immigration outcomes.

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