Have questions about your Thailand Digital Arrival Card application? Need help with your order? We're here to assist you.
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We typically respond within 24 hours.
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Monday - Friday:9:00 AM - 6:00 PM (UTC)
Saturday - Sunday:10:00 AM - 4:00 PM (UTC)
Urgent Issues:
If you're traveling within 48 hours and need immediate assistance with your TDAC application, please include the word "URGENT" in the message and include your travel date.
The Thailand Digital Arrival Card (TDAC) is a mandatory immigration form that foreign travellers must complete before entering Thailand. It replaces the previous paper arrival card and is required by Thai Immigration.
Yes. The Thailand Digital Arrival Card is free of charge when completed directly on the official Thai Immigration website.
ThailandArrival.com provides independent assistance, including guided form completion, error checking, and customer support to help travellers complete the TDAC accurately.
No. ThailandArrival.com is not affiliated with the Thai government or Thai Immigration. We are a private assistance service.
No. Submission of the Thailand Digital Arrival Card is completed by the traveller on the official government portal. Our service helps guide and review information to reduce errors before submission.
Some travellers prefer assistance to avoid mistakes, language issues, or last-minute errors. Our service offers structured guidance, verification, and support, but the government form itself remains free.
No. Entry into Thailand is determined solely by Thai Immigration authorities. Using our service does not influence approval, entry decisions, or eligibility.
Refund eligibility depends on the stage of service delivery and is governed by our Refund Policy. Government decisions or travel changes do not automatically qualify for refunds.
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